Frequently Asked Questions
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Log In Issues
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Why do I need to log in?
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There are certain
areas of our website that should be accessible to Members only, such as the Supply
Room, Chapter and Department forms, address information, email addresses, and other
content. |
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I have tried several times and am not able to log in!
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Our new website
requires that you request a NEW Username and Password. The
old system of using your Username and Membership number will no longer work.
You only need to submit this request once. Once we have set you up in the system
with the correct access levels, you will be responsible for maintaining your password
and email address. |
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I received my new username and password and it does not work!
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Yes, it does. Your
Username needs to be entered correctly but IS NOT case sensative. Your password,
on the other hand, IS case sensative, and needs to be entered EXACTLY as you receive
it in the email. These are autogenerated passwords and we have no control over their
format.
The easiest way
to do this is to highlight and copy this password using Windows, and then pasting it into the password box.
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How am I supposed to remember a password like that?
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We recommend that
upon your first successful log in with the autogenerated password, you immediately
proceed to the 'Change Your Password' page and change it to something more easily
recognized. Passwords need to be AT LEAST seven characters long AND contain AT LEAST
one nonalphanumeric character such as an @, $, or ?
The 'Change Your
Password' link can be located by clicking on the Members Section at the top of the
menu list to the left of every page. It is also located on the default Member page
after you log in. |
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I forgot my password!
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Not a problem.
Simply enter your Username into the 'Forgot Your Password' area and a new autogenerated
Password will be sent to the email address that we have here on file at HQ for you.
That is why it is so important for you to keep this email address up to date.
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I attempted to log in but was unsuccessful. Now when I go to the forgot password
area and enter my username, a message says 'Unable to retreive information about
me'. What do I do now?
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At this point,
you will need to send us an email to unlock your Username. The system allows five
unsuccessful attempts to log in, then it locks you out. This is by design. |
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Why did you change the process? The old way was so much more simpler.
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And not as secure.
Our new website is built on the latest technologies available to us and is far more
secure than the old site. All of you have read the stories about Identity theft,
Phishing Scams, and Credit Card fraud which is occurring on the Internet. One statistic
states that every three seconds, a persons Identity is stolen via the Internet.
While we DO NOT make credit card or other highly secure information about our Members
available, we found it only prudent to implement a more robust security model than
was present on the old site. |